99 apps Privacy Policy
Your personal information matters to us. This document explains in detail how 99 apps collects, uses, and keeps your information secure.
This Privacy Policy applies to users of the 99 apps platform. When you register, log in, or use any service on 99 apps, you agree to comply with the terms of this policy. Please read this document carefully. This Privacy Policy operates together with our Terms and Conditions.
1 What Information We Collect
99 apps collects various types of information to operate its services properly and to improve the user experience. The main categories of information collected are described below.
1.1 Registration and Identity Information
We store the information you provide when creating an account — such as your full name, date of birth, national ID or passport number, mobile number, and email address. This information is required for identity verification and account security.
1.2 Transaction Information
During deposits and withdrawals, we record transaction details such as the amount, date, and mobile banking account information (bKash, Nagad, Rocket, or Upay). Every financial transaction is completed through secure channels.
1.3 Technical Information
Your device's IP address, browser type and version, operating system, login time and location, and session-related information may be collected automatically. This information is used to prevent fraud and ensure security.
1.4 Gaming Activity Information
Information about your bets, game history, bonus usage records, and VIP level progress is stored. This information helps personalise your experience and improve service quality.
2 Purpose of Using Information
Collected information is used only for defined purposes. 99 apps never sells your information to third parties.
- To complete account registration and identity verification.
- To process deposits, withdrawals, and other financial transactions.
- To correctly provide bonuses, promotions, and VIP benefits.
- To resolve technical issues and improve platform quality.
- To prevent fraud, money laundering, and other illegal activities.
- To effectively operate 24/7 customer support.
- To meet legal obligations and comply with regulatory requirements.
- To enforce responsible gaming policies.
3 Information Sharing and Disclosure
99 apps may share your personal information with third parties in limited and specific circumstances.
3.1 Service Provider Partners
Necessary information may be shared with payment processors, identity verification providers, technical infrastructure operators, and game software providers. These partners are required to use information only for defined purposes and may not transfer it to third parties.
3.2 Legal Requirements
Information may need to be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, 99 apps acts in accordance with applicable law.
3.3 Fraud Prevention
If fraudulent or suspicious activity is detected on an account, relevant information may be shared with the relevant authorities or financial institutions.
4 Cookies and Tracking Technologies
The 99 apps website and app use cookies and similar technologies. These technologies help improve your browsing experience, maintain login status, and analyse platform performance.
4.1 Types of Cookies
- Essential Cookies: Required for core platform functionality — such as managing login sessions.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help understand platform usage patterns and improve services.
You can control or disable cookies from your browser settings. However, disabling certain cookies may limit specific platform functionality.
5 Data Security Measures
99 apps uses industry-standard security technologies to ensure the safety of your information.
5.1 Technical Security
All data is transferred through SSL (Secure Socket Layer) encryption. Data stored on our servers remains in an encrypted state. Firewalls and intrusion detection systems are active to identify any attempts to breach security.
5.2 Access Control
Only authorised staff can view your information for specific purposes. All internal access is logged and reviewed regularly.
5.3 Response to Data Breaches
In the event of a data breach, 99 apps will investigate promptly and notify affected users in a timely manner. Relevant authorities will also be informed depending on the extent and nature of the breach.
6 Data Retention Period
99 apps retains your information for as long as it is needed to provide services or meet legal obligations. Transaction-related information may be retained for a defined period even after an account is closed. Once the defined period ends, information is securely deleted or deactivated.
7 Your Rights
You have several rights regarding control of your personal information, which 99 apps recognises and respects.
- Right to Access: You can request details of the personal information stored in your account.
- Right to Correction: You can contact our support team to correct inaccurate or outdated information.
- Right to Deletion: You can request deletion of your information in certain circumstances — though information subject to legal obligations may be exempt.
- Right to Object: You have the right to object to the processing of your information for specific purposes.
- Data Portability: In certain circumstances, you have the right to receive a copy of your information in a portable format.
To exercise these rights or to learn more, please contact us using the contact details provided below.
8 Protection of Minors
All services on 99 apps are for individuals aged 21 or above only. We do not knowingly collect any information from minors. Age verification is mandatory at registration. If a user is found to be under 21 years of age, their account will be suspended immediately and the related information will be deleted.
For more details on responsible gaming, please read our Responsible Gaming Guide.
9 International Data Transfer
99 apps may use servers and service providers located in various countries. As a result, your information may be transferred outside of Bangladesh. In such cases, we ensure that appropriate data protection measures are in place in the destination country or organisation.
10 Changes to the Privacy Policy
99 apps reserves the right to modify or update this Privacy Policy at any time. Changes will be published on the website before they take effect. For significant changes, registered users will be notified via email or through the platform. Continuing to use the platform after publication will be considered as your acceptance of the updated policy.
If you have questions about this policy or other related legal matters, you can visit our Frequently Asked Questions page or contact the support team directly.
11 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following.
Privacy Contact
We try to respond to all requests as quickly as possible.
Other Legal Documents
Responsible Gaming
Advice and tools for gaming safely and responsibly.
View Responsible Gaming Guide