Our commitment to responsible gaming at 99 apps
Our goal is to make sure entertainment never becomes a problem. 99 apps believes that playing in a safe environment means protecting not just yourself, but your family too.
Why responsibility matters
Sports betting and casino games are primarily a form of entertainment. But sometimes they can become a habit that has a negative impact on personal, family, or financial life. At 99 apps, we want every player to play with awareness and within their own means.
Under our Terms and Conditions, the minimum age to open an account on the site is 21. Violation of this age limit is a serious matter and we make no exceptions. Adults in the household are the first line of defence in ensuring no underage person uses the site.
Before you start playing, ask yourself one question: am I playing for entertainment, or to recover money I have lost? If the answer is the second, it is time to pause. At 99 apps, you can use the tools listed below to set your own playing limits.
As stated on our About Us page, 99 apps is committed to building itself as a responsible platform. The clearest proof of this commitment is our self-regulation tools, which any player can use at any time.
Self-regulation tools
99 apps provides several practical tools for players. Using these tools, you can manage your own playing habits.
Setting time limits
Decide in advance how long you will play each day or each week. Once the set time is up, take a break and spend time with your family.
Setting deposit limits
Set a cap on how much you deposit daily, weekly, or monthly. It is always wise not to deposit beyond your means.
Self-exclusion
You can temporarily remove yourself from your account for a set period. Once activated, logging in will not be possible during that time.
Cooling-off period
Take a short break after a big loss or during a stressful time. Your account can be temporarily suspended for a few hours or a few days.
Playing history review
Check your deposit, withdrawal, and playing records at any time. Being aware of your spending habits makes it easier to stay in control.
Permanent account closure
You can request permanent closure of your account at any time if you feel it is necessary. This option is recommended when no other tool is working.
To activate these tools or change your limits, contact our 24/7 live chat support. Reducing a limit takes effect immediately, but a request to increase a limit may take some time to process.
Stop if you notice these signs
Problem gambling does not always start suddenly. The habit changes gradually. If you notice one or more of the signs below in yourself, it is time to seek help.
- You keep placing larger bets to try to recover money you have lost
- When gambling comes to mind, you cannot focus on other tasks
- You are hiding your gambling from family or friends
- When you try to stop playing, you feel restless or irritable
- You are struggling to cover everyday expenses because your savings are being spent on gambling
- You keep returning after trying to quit gambling
- Your sleep, eating, or physical health is being affected
- You are neglecting work, studies, or family responsibilities
You do not have to face it alone
Admitting there is a problem is not weakness — it is courage. You can seek help through any of the channels below.
99 apps live chat support
Contact us 24 hours a day, seven days a week via live chat in Bengali and English. Requests for self-exclusion or account closure can be made through this chat.
Email support
You can contact us by email for detailed advice or confidential matters. Our support team provides assistance in both Bengali and English.
Family and trusted people
Talk openly with a family member or trusted friend. Support from people close to you is the most effective help on this journey.
Professional counselling
Speak with a mental health professional or an addiction counsellor. Several mental health service organisations in Bangladesh provide this type of support.
Parental controls
If you are concerned about a family member's gambling habits, contact us. Account restrictions or closure can be arranged.
21+ is not just a number
The minimum age to take part in any casino game or betting activity on 99 apps is 21. This is both a legal requirement and part of our own policy.
Age is verified at the time of account registration. If an underage registration is detected, the account is closed immediately and any deposited funds may not be refundable.
If anyone under 18 or 20 years of age lives in your home, make sure they cannot access your device or account. Keep your password secure and do not leave your device unattended while logged in to your account.
For more information, see the age limit questions and answers in our FAQ section.
Simple habits to stay safe
Playing responsibly is not just about setting limits — it is about building some simple habits that help over the long term.
Before you start playing, decide the maximum amount you will spend in that session. Once that amount is gone, stop — wait for the next opportunity.
Betting with money borrowed from others or using credit increases financial pressure quickly. Play only with your own surplus funds.
Placing bets when you are angry, sad, or frustrated reduces your ability to make good decisions. Wait until you have a clear head before considering it.
Every game carries an equal chance of winning or losing. Move away from the thinking that says "this time I will definitely win" — it leads to greater losses.
Playing for a long time without stopping affects your judgement. Take a break every hour, drink some water, and walk around a little.